Shipping Policy

This policy applies to orders placed through our online store and, unless your quote says otherwise, to quoted orders. It is provided by OC Pro Pty Ltd (ABN 28 669 737 991), trading as Outdoor Cinema Pro (“we”, “us”).

Where we ship

Our online checkout delivers to addresses within Australia.

We can also ship internationally — please contact us before ordering at [email protected] with the items you want and your delivery address, and we will quote the freight and arrange the order with you directly. For international orders:

• You are responsible for all import duties, customs fees, taxes (such as VAT or GST), tariffs, brokerage and any other charges in the destination country. These are set by the authorities in your country, are not included in our price, and are payable by you on arrival.
• We can quote and control the cost of dispatch from Australia only. We cannot control charges, delays or inspections once your order is in the destination country’s customs system.
• Delivery times depend on the carrier and customs clearance, so they are estimates only.
• Please check that products suit your country. Electrical products are generally supplied for Australian power (230–240 V with Australian plugs) unless we agree otherwise.
• Your quote will confirm the freight cost and whether Australian GST applies.

How we ship

Most orders are sent by courier or freight carrier. The carrier we use depends on the item, its size and weight, and your location, and may include (but is not limited to) StarTrack, TNT and Allied Express. On occasion we use Australia Post, mainly for very small items where it is the sensible option.

Most stocked items are dispatched from our warehouse in Knoxfield, Victoria. Some items, such as certain projectors and speakers, are sent directly to you from the Australian distributor or manufacturer, so an order with several items may arrive in more than one delivery.

Dispatch and delivery times

• Stocked items are normally dispatched within 1–3 business days of your order.
• Pre-order and back-order items are noted on the product page where we know about them. We will give you an expected date when you order or as soon as we have one.
• Transit time depends on the carrier and your location. Metropolitan deliveries typically arrive within a few business days of dispatch; regional and remote areas take longer.

We will email you tracking details once your order has been dispatched. Delivery times are estimates. If your date is fixed — an event, an opening, a season launch — please contact us before you order so we can confirm stock and timing.

Stock availability

We endeavour to show accurate in-stock and out-of-stock information on our website, but it may not always be 100% accurate. If in doubt, please confirm with us before ordering.

If you place an order and an item turns out to be out of stock, we will contact you to let you know and, where appropriate, discuss alternatives such as waiting for new stock or a suitable substitute. If none of those suit you, we will refund you in full for the items we cannot supply.

Shipping charges

Shipping is calculated at checkout based on the items in your cart and your delivery region. All prices are in Australian dollars and include GST.

Our shipping rates are based on delivery to capital cities and larger, accessible regional towns. For very remote locations, or where the actual cost of shipping is disproportionately higher than the amount charged at checkout, we may contact you before dispatch to ask for an additional shipping payment. You can choose to pay the difference, change the delivery arrangements (for example to a depot or another address), or cancel the order. We reserve the right to cancel an order in these circumstances. If an order is cancelled, you will receive a full refund, including any shipping you paid.

Large and heavy items

Large items such as inflatable screens, fast-fold screens and LED equipment are usually delivered by freight carrier to the kerbside or loading area at the delivery address. If your site has access restrictions — no truck access, stairs, a long carry, or a need for a tail-lift truck — please tell us before you order so we can quote the right delivery. Extra delivery services may cost more.

Warehouse pickup

You can choose pickup at checkout instead of delivery. Pickup is from our warehouse in Knoxfield, Victoria, and is by prior arrangement only — there are no walk-ins. Once you have ordered, email [email protected] to book a pickup time; we will send you the address when your booking is confirmed. Orders are normally ready for pickup within 2–4 business days.

Receiving your delivery

• Please make sure someone is available to receive the delivery, or give the carrier an authority to leave. If you authorise the carrier to leave the goods unattended, they are left at your risk.
• If the carrier cannot deliver and the goods are returned or held at a depot, any re-delivery fee charged by the carrier may be passed on to you.
• Please check your delivery when it arrives. If the packaging is visibly damaged, note it on the carrier’s paperwork where possible. If anything is damaged, missing or not what you ordered, email us at [email protected] as soon as possible with your order number and photos. Telling us quickly helps us claim against the carrier and fix things faster. It does not limit your rights under the Australian Consumer Law.

Risk and ownership

The goods are your responsibility (risk passes to you) once they are delivered to the delivery address, or collected by you or your carrier. Ownership passes to you once we have received payment in full.

Questions

Email [email protected] or call (03) 8203 5853. For returns and faulty items, see our Refund Policy.

Last updated: 19 October 2026.